Refund Policy for Mejurn

At Mejurn, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund for products (earrings, rings, necklaces, bracelets, charms) purchased through our website (www.mejurn.com).​

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:​

  • The request is made within 60 days from the date of delivery of the product.​
  • The product is returned in its original, unused condition, with all original packaging, tags, and accessories intact.​
  • The product is not damaged, altered, or worn (normal handling during inspection is permitted).​
  • Customized, personalized, or engraved items are only eligible for a refund if they are defective or damaged upon arrival due to a manufacturing error.​

2. Non-Refundable Items

The following items are not eligible for a refund, unless they are proven to be defective:​

  • Products returned after the 60-day window.​
  • Items that have been used, worn, damaged, or altered by the customer.​
  • Gift cards or digital products (if applicable).​

3. Refund Request Process

To initiate a refund, please follow these steps:​

  1. Contact Customer Service: Send an email to [email protected] with your order number, the name of the product(s) you wish to return, and the reason for the refund request. Our team will respond within 2 business days with a Return Authorization (RA) number and detailed return instructions.​
  1. Return the Product: Package the item securely, include the RA number (as instructed), and ship it to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure the item reaches us safely.​
  1. Inspection: Once we receive your returned item, our team will inspect it to verify that it meets the eligibility criteria. This process typically takes 2–3 business days.​
  1. Refund Approval: If the return is approved, we will process the refund to your original payment method within 5–10 business days of approval. The time it takes for the refund to appear in your account depends on your bank or credit card provider’s processing times.​

4. Refund Amount

  • For eligible returns, the refund amount will be equal to the purchase price of the product(s) (in USD), excluding any original shipping costs (though we offer global free shipping, this clause applies if specific circumstances require adjustment).​
  • If a promotional discount was applied to your order, the refund will be based on the discounted price paid.​

5. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect (e.g., wrong size, wrong item), please contact us at [email protected] within 7 days of delivery. Include photos of the issue and your order number, and we will arrange for a replacement or a full refund (including return shipping costs, if applicable) at our discretion.​

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:​

[email protected]