Abercrombin Privacy Policy: Protecting Your Personal Information

At Abercrombin, we respect your privacy and are committed to safeguarding the personal information you share with us—whether you’re browsing jeans, tees, dresses, or fragrances on our website, placing an order, or reaching out to our customer service team. This Privacy Policy explains what information we collect, how we use, store, and protect it, and your rights regarding your data. By using our website (abercrombin.com) or engaging with our services, you agree to the practices outlined in this policy.

1. What Information We Collect

We only collect personal information necessary to provide you with our products and services, or to enhance your shopping experience. The types of information we may collect include:

a. Personal Identification Information

  • Contact Details: Full name, email address (e.g., the one you use to reach [email protected]), phone number (if provided during checkout or support inquiries), and shipping/billing address.
  • Account Information: If you create a user account, we store your username, encrypted password, and account preferences (e.g., saved shipping addresses, favorite product categories like outerwear or accessories).

b. Order & Transaction Information

  • Details about your purchases: order number, selected items (e.g., size of jeans, scent of fragrance), quantity, payment method (we do not store full credit card details—see Section 3 for payment security), transaction amount, and delivery tracking number.

c. Website Usage & Technical Information

  • Non-Personal Data: Browser type, device model, operating system, IP address, pages visited (e.g., sweater category pages, fragrance product pages), time spent on each page, referral sources (e.g., how you found our site), and click-through behavior (e.g., filters used for denim searches).
  • Tracking Data: Collected via cookies and similar tools (see Section 2d) to remember your preferences (e.g., language settings, recently viewed dresses) and analyze website performance.

d. Voluntarily Provided Information

  • Feedback, product reviews (e.g., comments on a skirt’s fit), or questions sent to our customer service team (via email or website contact forms).
  • Information shared when signing up for our newsletter (e.g., email address) or participating in promotions (e.g., contest entries for free accessories).

2. How We Use Your Information

We use your personal information for specific, legitimate purposes aligned with our business and your needs. These purposes include:

a. Fulfilling Orders & Providing Services

  • Processing and shipping your purchases: Using your address to deliver items like sweaters or fragrances, sharing necessary details (e.g., order number, delivery address) with shipping carriers, and sending order updates (confirmation emails, shipping notifications, delivery confirmations).
  • Resolving issues: Handling returns, exchanges, or complaints (using your contact details to address concerns about a dress’s size or a fragrance’s condition).

b. Enhancing Your Shopping Experience

  • Personalizing your website experience: Showing product recommendations based on your browsing history (e.g., suggesting accessories to pair with your recently viewed jeans) or past purchases (e.g., new outerwear styles if you bought a jacket last season).
  • Improving our products and services: Analyzing website usage data to identify areas for improvement (e.g., simplifying the checkout process for accessories) or developing new collections (e.g., adding more plus-size dresses based on customer feedback).
  • Assisting with inquiries: Answering questions about denim sizing, fragrance notes, or fabric care instructions via email (using the contact details you provide).

c. Marketing & Communications (With Your Consent)

  • Sending newsletters: Sharing updates on new arrivals (e.g., latest sweater designs, limited-edition fragrances), sales, or exclusive offers (you can unsubscribe at any time via the “unsubscribe” link in these emails).
  • Promotional messages: Sending information about contests, seasonal collections (e.g., winter outerwear), or loyalty rewards—only if you’ve explicitly agreed to receive them (e.g., by checking a box when creating an account or signing up for our newsletter).

d. Legal & Security Purposes

  • Complying with laws and regulations: Retaining order records for tax and legal compliance, or responding to lawful requests from government authorities.
  • Protecting our business and users: Detecting and preventing fraud (e.g., monitoring unusual transaction activity for fragrance orders), unauthorized access to user accounts, or misuse of our website.

3. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical measures to prevent unauthorized access, use, or disclosure:

  • Encryption: Sensitive data (e.g., passwords, payment information) is encrypted using industry-standard protocols (e.g., SSL/TLS for website transactions) to protect it during transmission.
  • Payment Security: We do not store full credit card numbers or payment details. All payments are processed through trusted third-party payment processors (e.g., PayPal, Stripe) that comply with the Payment Card Industry Data Security Standard (PCI DSS).
  • Access Controls: Only authorized Abercrombin team members (e.g., customer service, order fulfillment) have access to your personal information, and they are required to keep it confidential.
  • Data Storage: Your information is stored on secure servers with restricted access. We retain data only for as long as necessary to fulfill the purposes outlined in this policy (e.g., order records are kept for tax compliance) or as required by law.
  • Regular Audits: We periodically review our security practices to ensure they remain effective and up-to-date with industry standards.

4. Third Parties We May Share Your Information With

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties who assist us in providing our products and services. These third parties are required to protect your data and only use it for the purposes we specify:

  • Shipping Carriers: E.g., USPS, UPS, or DHL—we share your shipping address and order details to deliver items like jeans or accessories.
  • Payment Processors: As noted in Section 3, third-party processors handle payment transactions for your purchases (they do not use your data for other purposes).
  • Customer Service Tools: Software providers that help us manage and respond to your inquiries (e.g., email management platforms for [email protected]).
  • Analytics Providers: E.g., Google Analytics—we share non-personal website usage data to analyze user behavior (e.g., which fragrance pages are most visited) and improve our site (you can opt out of Google Analytics via your browser settings).

We may also share your information if required by law (e.g., in response to a court order) or to protect our rights, property, or safety, or that of others.

5. Your Rights Regarding Your Information

You have certain rights over your personal information, and we make it easy for you to exercise these rights:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history, saved addresses).
  • Correct Inaccuracies: Update or correct any incorrect or outdated information (e.g., changing your billing address in your account settings).
  • Delete Your Data: Request that we delete your personal information (where legally permitted—we may need to retain some data for legal or operational purposes, e.g., tax records).
  • Opt Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in any newsletter, or contact us at [email protected] to opt out of other marketing communications.
  • Withdraw Consent: If you previously agreed to share your information for a specific purpose (e.g., marketing), you can withdraw your consent at any time (this will not affect the lawfulness of our use of your data before you withdrew consent).

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe (typically 30 days) and verify your identity before fulfilling your request to protect your data.

6. Cookies & Tracking Tools

Our website uses cookies (small text files stored on your device) and similar tracking technologies to enhance your browsing experience and collect non-personal usage data. Cookies help us:

  • Remember your account login details (if you choose “keep me logged in”).
  • Save your shopping cart items (e.g., a dress you want to purchase later).
  • Analyze how users interact with our website (e.g., which denim fits are most searched).

You can control cookies through your browser settings:

  • Most browsers allow you to block or delete cookies, but this may limit some features of our website (e.g., you may need to re-enter your login details each time you visit, or your shopping cart may not be saved).
  • For more information on cookies, visit All About Cookies (a third-party resource).

7. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it immediately. If you believe a child has provided us with information, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, laws, or technology. When we make changes, we will post the updated policy on our website (abercrombin.com) and update the “Last Revised” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We will respond to your inquiry as quickly as possible (typically within 24-48 business hours) and work to resolve any issues to your satisfaction.