Abercrombin Shipping Policy: Reliable Delivery for Your Style

At Abercrombin, we know you’re eager to wear your new jeans, layer up in a sweater, or spritz your signature fragrance—so we’ve designed a shipping policy that prioritizes speed, care, and transparency. Whether you’re ordering a dress for a special occasion or accessories for everyday, this policy outlines our delivery options, timelines, costs, and how we ensure your items arrive safely.

1. Shipping Locations

We deliver to most regions worldwide, bringing your favorite styles right to your doorstep:

• Domestic Shipping: All 50 states in the United States (including Alaska, Hawaii, and U.S. territories like Puerto Rico and Guam).
• International Shipping: Eligible countries include Canada, the United Kingdom, Australia, most EU nations, Japan, New Zealand, and select countries in Asia, Africa, and South America. A full list of eligible locations appears during checkout—if your country isn’t listed, email [email protected] for updates on future expansions.

2. Order Processing Time

Before shipping, we inspect every item to ensure quality—from checking denim stitching to verifying fragrance bottle seals—and package them securely:

• Standard Processing: Most orders are processed within 1-2 business days (excluding weekends, holidays, and peak seasons like Black Friday/Cyber Monday). During peak times, processing may extend to 3 business days—we’ll email you if there’s a delay.
• Customized Items (e.g., monogrammed accessories): Take 3-5 business days to process due to personalization, with a timeline shared in your order confirmation.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers (USPS, UPS, DHL, and local postal services for international orders) to deliver your items reliably. Delivery timelines start after processing:

a. Domestic Shipping (United States)

b. International Shipping

• Standard International: Takes 7-14 business days (varies by country: 7-10 days to Canada/UK, 10-14 days to Australia/Japan). Cost calculated at checkout (starts at \(12.99 for Canada, \)16.99 for EU).
• Express International: 3-5 business days for select countries. Cost determined at checkout (starts at $29.99) via DHL.

International Notes:

• Customs duties, taxes, or import fees may apply (paid by you—check your local customs office for details, especially for fragrances or high-value outerwear).
• Delivery may be delayed by customs processing (we have no control over hold times).

4. Shipping Costs & Free Shipping Eligibility

• Domestic Free Shipping: U.S. orders over **\(50** qualify for free Standard Shipping (pre-tax). Orders under \)50 pay $4.99.
• International Shipping: Calculated dynamically at checkout based on location, weight (e.g., bulkier outerwear costs more), and method. We occasionally offer reduced rates (e.g., free Standard Shipping to Canada for orders over $80)—sign up for our newsletter to stay updated.
• Promo Codes: Shipping discounts (e.g., free Expedited Shipping) apply at checkout, subject to terms (minimum order, expiration).

5. Order Tracking

Once your order ships, you’ll get a shipping confirmation email with a tracking number and carrier link (e.g., USPS Tracking, DHL Track & Trace). Use it to view real-time updates: “shipped,” “in transit,” or “delivered.”

• For international orders, tracking may limit after leaving the U.S.—local carriers (e.g., Royal Mail, Canada Post) provide final updates.
• If tracking shows no movement for 5+ days (domestic) or 10+ days (international), email [email protected] for an investigation.

6. Special Handling for Fragile/Perishable Items

• Fragrances: Packaged in leak-proof boxes with padding to prevent damage. International orders comply with shipping regulations for liquids.
• Delicate Items: Dresses, skirts, or knit sweaters are wrapped in tissue paper and shipped in rigid boxes to avoid creasing.
• If fragile items arrive damaged, report within 7 days (see our Customer Service Policy for resolution).

7. Missing, Lost, or Delayed Orders

• Missing (Marked “Delivered”): Check with household/neighbors first. Verify your address in the order confirmation—email us within 7 days if unaccounted for, and we’ll file a carrier claim (reship or refund if lost).
• Lost Orders: Domestic orders with no tracking updates for 7+ days, international for 14+ days—we’ll reship or refund after carrier investigation.
• Delayed: If beyond estimated timeline, email us—we’ll share updates and offer a discount on your next order if the delay is our fault.

8. Address Changes & Cancellations

• Address Updates: Only possible if your order hasn’t shipped. Email [email protected] immediately with your order number and corrected address.
• Cancellations: Cancel within 24 hours of ordering via email. Once shipped, use our Return Policy to send items back.

9. Contact Us

For shipping questions (tracking, delays, costs), email [email protected]. We respond within 24-48 business hours (Mon-Fri, 9 AM–6 PM EST).

Thank you for choosing Abercrombin—we can’t wait for you to enjoy your new pieces!