Shipping Policy for Mejurn
At Mejurn, we are committed to ensuring your jewelry (earrings, rings, necklaces, bracelets, charms) reaches you in a timely and secure manner. This Shipping Policy outlines the details of our shipping process, delivery timelines, and related services for all orders placed through our website (www.mejurn.com).
1. Order Processing Time
All orders are processed within 1–3 business days from the date of payment confirmation. Processing time includes verifying payment details, preparing your items for shipment, and coordinating with our logistics partners. Please note that orders placed on weekends or public holidays will begin processing on the next business day.
2. Delivery Timeframes
Once your order has been shipped, the estimated delivery time is 6–12 business days for all destinations worldwide. This timeline applies to both domestic and international shipments and is calculated from the date of dispatch (not order placement).
Delivery times are approximate and may be affected by factors beyond our control, such as:
- Customs clearance procedures (for international orders)
- Local postal delays or carrier disruptions
- Public holidays or extreme weather conditions
3. Shipping Costs
We are pleased to offer free global shipping on all orders, with no minimum purchase required. This includes all destinations worldwide, and there are no hidden fees for standard shipping.
4. Shipping Methods
We partner with reliable international shipping carriers to ensure your package is delivered safely. The specific carrier used for your order may vary based on your location, but all shipments include tracking information to keep you updated on your package’s progress.
5. Tracking Your Order
Once your order is dispatched, we will send a shipping confirmation email to the address provided during checkout. This email will include a unique tracking number and a link to the carrier’s website, where you can monitor the status of your delivery in real time.
If you do not receive your tracking information within 4 business days of placing your order, please contact our customer service team at [email protected] with your order number, and we will assist you promptly.
6. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address during checkout. Mejurn is not liable for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an invalid or incomplete address, you may be required to pay additional shipping fees for re-delivery.
If you need to update your shipping address after placing an order, please contact us immediately at [email protected]. We can only modify the address if the order has not yet been shipped.
7. Customs and Import Duties
For international orders, please note that your package may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our free shipping offer. We recommend checking with your local customs office for information on applicable fees before placing your order.
8. Undelivered Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check with your local post office or neighbors first. If you still cannot locate your package, contact us at [email protected] within 14 days of the estimated delivery date, and we will investigate the issue.
In cases where a package is confirmed lost by the carrier, we will arrange for a replacement shipment or issue a full refund, at our discretion.
9. Contact Us
If you have any questions or concerns about your shipment, please do not hesitate to contact our customer service team at: